Complaints Procedure

 

Righthaus Properties Limited aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

  • If you believe you have a grievance, please write in the first instance to Ms. Maariyah Akel at the address below:


Righthaus Properties Limited,
208 High Street,

Wibsey,

Bradford,

BD6 1QP.

  • The Grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

  • If you remain dissatisfied with the result of the internal investigation, please contact Mr. Michael Brownsett who will review the complaint. At the following address

 

Righthaus Properties Limited,
208 High Street,

Wibsey,

Bradford,

BD6 1QP.

  • Following the conclusion of our in-house review we will write to you with a final written statement.

  • If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to Property Redress Scheme, Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH.

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